Do you still have questions? This page could answer it! And if not, just visit our contact page or leave a message directly to info@theliftinglama.com .

Frequently asked questions

What are you doing to be as sustainable as possible?

We try to keep every part of our production and delivery process this way
to be as environmentally friendly as possible. That means, for example, that
We only produce it when you place an order. If you have more
If you would like to learn about our efforts, check out our posts Sustainable & Ethical or Certificates & More .

Where do you deliver to?

We deliver almost everywhere in the EU and UK. From certain amounts you can
However, customs fees arise. These are not in our costs
listed. However, this should only affect you in Germany and the EU for orders of our active shirts worth over €180.

How long does it take for orders to be delivered?

Shipping depends on your location. An order to Germany is usually faster, otherwise shipping typically takes 7-14 days.

Why does delivery take so long?

All goods will only be printed after you have placed the order. We do not hold any inventory to avoid waste due to overproduction. We try to make the entire process as sustainable as possible.

Is delivery free?

If you spend a certain amount, delivery is free; a small fee will be charged beforehand. For orders within Germany, deliveries are free of charge for orders over €75. In other EU countries only from €85.

Why do I have to be careful when ordering over a certain value?

Our sports T-shirts made from recycled polyester are printed by our partner in the UK, which means customs duties are due for orders over a certain value and delivery is delayed.

To prevent this, you should not order our active shirts for more than €180 in one order.

Where can I view the status of my order?

If you have created an account, you can view the status of your order
see there. If you haven't created an account, we'll send you yours
Order number by email.

How long can we return products?

You can send us the goods within 14 days of receipt without specifying
send back for reasons. The goods must still be unworn (except for trying on)
and must be returned in the original packaging.

Are returns free?

No, returns are not free. You will be responsible for the return shipping costs yourself. So think carefully about what you want to order, so you're not only doing something good for your wallet, but also for the environment.

Why are your return conditions so strict?

We want to avoid a lot of goods being ordered again and again without thinking
is sent back. We are against fast fashion and the trends that
go along with it. Ordering a lot of goods and sending a lot back is
not sustainable.

How do I find my correct size?

  • Measuring tops

    A - Half chest width

    B - body length

    C - sleeve length

  • Measure bottom parts

    A - waist

    B - adjoining length

    C - thigh